Here's what the AI conversation keeps skipping: before the technology can do its job, someone has to teach it. The exceptions. The unwritten rules. The judgment calls that never made it into any manual. That knowledge lives in your experienced workers, and if you don't capture it before you automate, it's gone. But this isn't about squeezing knowledge out of people before they leave. It's about bringing them into the process as the experts they are. When experienced workers

Casey had been with you for eleven years. Casey knew every client, every workaround, and every reason your most important client account almost walked out the door in 2019. Casey didn't retire. Casey left. Three younger colleagues got promoted past Casey. AI tools took over work Casey used to own. Nobody said anything directly, but the message was clear. Casey's experience had become a liability in your organization, not an asset. So Casey made the safe call and walked. Six m